Contact Justmarkets Customer Support in South Africa

Multiple Ways to Reach Our Support Team

Our company offers dedicated customer support tailored for South African traders. We recognise the necessity for rapid help with trading queries and platform difficulties. Thus, we provide several contact options available around-the-clock. You may connect via live chat, email, telephone, or our comprehensive help centre. Each method is staffed by experts acquainted with South Africa’s trading landscape and compliance rules.

Our support personnel are equipped to resolve issues like account verification, deposit and withdrawal challenges, technical platform errors, and trading questions. Live chat typically responds within two minutes, while email replies come within four hours. Our agents communicate in English and are familiar with ZAR currency operations, local banking channels, and regional regulatory standards.

Live Chat Support for Immediate Assistance

Live chat offers the fastest way to contact our support from anywhere within South Africa. Access it directly through your Client Portal or our website without installing extra software. The chat connects you securely to qualified agents with access to your account details, enabling personalised assistance.

To initiate a live chat, simply log in to your Client Portal and click the chat icon located at the bottom right corner. Alternatively, visit our homepage and select “Contact Support” from the main navigation menu. This instant access helps resolve urgent trading or technical problems efficiently.

Live Chat Features and Capabilities

Our live chat supports file sharing, allowing you to upload documents during Know Your Customer (KYC) verification or send screenshots for technical issues. Conversations are logged for 30 days, allowing you to revisit previous chats as needed. Additionally, transcripts are saved automatically in your Client Portal under “Support History” and can be downloaded as PDFs for your records.

Email Support for Detailed Inquiries

For complex requests requiring detailed explanations or document reviews, email support is our primary channel. Send your inquiries to our dedicated South African support email for specialised assistance. Typical response times range from two to four hours during business days.

Include your account number, registered full name, and a comprehensive description of your issue to facilitate precise answers. This method suits account openings, advanced platform configurations, and detailed trading conditions clarifications.

Email Support Best Practices

Use clear, descriptive subject lines such as “Deposit Issue – Account #12345” or “MT4 Platform Login Problem” to speed up categorisation. Attach relevant visuals like screenshots or bank statements to clarify technical or transactional problems. Ensure documents comply with South African KYC norms, are PDF format, and do not exceed 5MB.

Phone Support for Complex Issues

Phone support offers direct, voice-based communication with agents experienced in South African trading laws and banking. This service is operational during local business hours, 08:00 to 17:00 SAST on weekdays. It suits complex account issues, platform setup assistance, and deposit method queries.

Calls are recorded for quality control and follow-up. Each call receives a reference number for tracking. Our representatives guide you through technical settings or trading procedures in real time.

Phone Support Preparation

Before calling, prepare your account number, registered email, and recent transaction details. Having your trading platform open during the call allows live troubleshooting. Take note of any reference numbers or instructions provided for future use, as some issues may require escalation to technical teams.

Comprehensive Help Centre Resources

Our online Help Centre is accessible 24/7 and contains extensive articles, video tutorials, and step-by-step instructions covering all aspects of trading with Justmarkets in South Africa. It includes sections tailored to local deposit methods, ZAR account handling, and regulatory compliance.

The Help Centre search function supports keyword queries in English, returning relevant content such as “EFT deposit” or “MT4 installation” guides quickly. Visual tutorials complement textual instructions to accommodate different learning styles.

Help Centre Navigation

Access the Help Centre through the “Support” menu on our website or Client Portal. Categories include “Getting Started,” “Deposits and Withdrawals,” “Trading Platforms,” and “Account Management.” Articles include cross-links to related topics and FAQs for comprehensive information retrieval.

Social Media and Community Support

Our social media channels maintain active engagement with South African traders, sharing market insights, platform updates, and educational content. We respond to general enquiries via public posts and direct messages, redirecting account-specific issues to secure support channels.

Community forums offer a space for South African users to exchange trading ideas and experiences. Our support team moderates discussions and provides official clarifications when required.

Social Media Response Guidelines

Typical response time for social media inquiries is within six hours during business days. Public interactions focus on general information; personal account details are handled privately through appropriate channels. Direct messaging allows initial problem assessment before referral to specialised teams.

Emergency Support Procedures

Our emergency support protocols prioritise critical issues such as security breaches, unauthorised transactions, and platform outages. These receive immediate escalation regardless of time, with senior staff involvement within 15 minutes.

Emergency contact details appear in your Client Portal under “Account Security,” including direct phone lines and priority email addresses.

Emergency Situation Categories

Security breaches trigger temporary account restrictions while investigations proceed. Platform failures affecting open trades are escalated to technical teams swiftly. Payment emergencies, including withdrawal errors or deposit delays, activate expedited resolution workflows.

Feedback and Service Improvement

We actively gather feedback from South African clients to refine our support and services. Feedback is collected via post-support surveys, Client Portal forms, and annual satisfaction assessments. Our service improvement team reviews submissions and implements changes accordingly.

Recent enhancements include expanded ZAR deposit options and trading hours alignment with local market schedules. Updates and improvements are communicated through platform notifications and emails.

Feedback Submission Methods

You can submit feedback securely through the Client Portal under “Account Settings.” Post-interaction surveys appear immediately after support sessions, requiring under two minutes to complete. Annual surveys provide broader feedback opportunities, with results shared and acted upon transparently.